RETURNS & EXCHANGES POLICY
We hope you are happy with everything you buy, however, if there is anything that does not meet your needs or expectation, you can return eligible items within 7-14 days of receiving for a refund or exchange.
To request a return, please click the link below:
After clicking the link, you will need to log in to your customer account to submit a return
RETURNS
- Items must be un-used and returned in original packaging.
- Shipping charge is not refundable once the order has been shipped.
- You may be responsible for the return shipping if the return is not due to Product Damage/Shipping Issue/Product Defect.
- If you have more than one box, process the items in each box as a separate return.
- Final sale and Clearance items can not be returned unless there is a product defect. Please contact our support directly for product defect issues.
EXCHANGES
- Exchanges are only accepted for the original style/product in the same price.
- If you wish to exchange your items for an alternate style/product, we suggest that you may return the original items for refund and place a new order.
- All exchanges are based on stock availability. If it's unavailable when we receive the returns, a refund will be issued instead.
REPLACEMENTS
- Replacements are provided only for items that are wrongly sent, missing, defected, or damaged; refunds are not issued under this policy.
- If you receive incorrect items, you will be required to return them before replacements are processed.
Any questions, please feel free to contact me by email, our professional services team will support you!